The CAB Adviser Training Programme Welcome to the CAB Adviser Training Programme! Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. If we paid all those volunteers the average wage for those six hours, the additional wage bill to CAB across Scotland every year would be just shy of £10 million. Citizens Advice Bureau Napier 126 Hastings Street Napier At least one shift 3.50 hour shift each week - morning or afternoon Morning shifts are 9:00 - 12:30 Afternoon shifts are 12:30 - 4:00 Occasional Saturday morning 9-11 on a roster Full training and ongoing support / mentoring provided. A perspective: “ “The trainers, all experienced and skilled CAB workers (staff and volunteers) were almost always amazingly clear, patient and sometimes witty in answering questions or giving examples to help us understand” ” Citizens Advice Scotland has developed an accredited training programme that will give you the skills you need to deliver a high quality service to clients. All sorts of people volunteer as Citizens Advice Bureau advisers. Find out more. My law degree helped when it came to understanding some of the areas I was advising on. Work Experience for GDL/ LPC/ Training Contracts Citizens Advice Bureau Advisor Citizens Advice Bureau Advisor Volunteering at CAB as receptionist/admin useful law experience? This fantastic contribution is the lifeblood of our work. As the Citizens Advice website will tell you, the volunteer advisors are the ‘heart’ of the service. However, once I realised the importance of giving accurate, appropriate and impartial advice to clients who are often in difficult circumstances, it was clear that the training was vitally important. College of Law/Open University. Volunteers advisers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with us. But the giving of advice was actually the easy part if you got everything else right. Here are some of the things they have in common: Good listener Can work in a team Can read and write English, and do basic arithmetic Are open–minded and don’t judge people or their circumstances Enjoy helping all kinds of people Be prepared to commit around 4 hours each week Does this sound like you? Volunteer for Citizens Advice Bureau - Te Pou Whakawhirinaki o Aotearoa. ... • Undertaking Training and Competence visits to the firm and its clients ... Assessor/Advisor - trainee (Volunteer) at Citizens Advice Bureau College of Law/Open University View profile View profile badges Should / can non-law students volunteers as CAB advisors? The average time given to volunteering each week is six hours. It will help to equip you with the knowledge and skills you’ll need to be an adviser in the CAB. Citizens Advice Edinburgh: training, support and advisory work. You don’t need to know everything to be a CAB adviser! The value of soft skills. The Citizens Advice Bureau has many volunteer positions, such as campaigners, fundraisers, and financial education volunteers. Volunteering in the Citizens Advice Bureau really taught me something important. The training is made up of four stages (illustrated below). I went into the job thinking the exact opposite – that the work would be like answering a set of problem questions. S o cia l J us t ic e Social Justice. Some bureau advisers represent clients at tribunals; Support and development for CAB advisers. I was interested, however, in the advisor role. Citizens Advice Bureau. Nearly 2500 volunteers work in Citizens Advice Bureaux all over Scotland, helping in lots of different ways. The process of becoming a Citizens Advice volunteer has been longer and more demanding than I expected. You’ll first learn about the aims and principles of the CAB Service, the work of the bureau, 4.1.1 Role of the volunteer in the Citizens Information Service 66 4.1.2 The perceived distinctive contribution of the volunteer 67 4.1.3 The volunteers’ experience of the role 68 4.1.4 The recruitment of volunteers 69 4.1.5 Training of volunteers 70 4.1.6 The recognition of volunteers 71 … Our service of information, advice and support is delivered by over 2,500 volunteers throughout the country. Advice Bureau - Te Pou Whakawhirinaki o Aotearoa of our work by over volunteers! 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